Monitor sports betting markets and make quick, informed decisions to accept, adjust, or reject bets based on risk management principles and market analysis. Implement effective risk management strategies to ensure the sportsbook operates within acceptable risk parameters. This includes adjusting betting limits, analyzing exposure, and managing liabilities. Stay abreast of

Strategy Development Collaborate with cross functional teams to develop and implement a comprehensive fraud and risk management strategy aligned with business objectives. Stay abreast of industry trends, emerging threats, and technological advancements to continually enhance fraud prevention measures. Product Leadership Lead the product development lifecycle for fraud and

Develop and implement ASO strategies and related activities to improve organic impressions from app store searches across both iOS and Google Play Store Perform app store audits, competitor analysis, and identify areas for improvement Ensure that app store metadata is optimized in line with best practices Optimize the conversion of the store's presence, including leading

Develop a comprehensive understanding of the personal data BetMGM collects, uses and stores. Work cross functionally to proactively mitigate risk associated with current and emerging privacy related laws and regulations in the United States and Canada. Manage outside counsel to address issues relevant to privacy related laws and regulations. Review products, features, pla

Analyze, track, and monitor various poker fraud patterns as it relates to Poker and report to the Poker Team with any critical observations including Money/Chip Dumping Collusion Bots RTA Tools usage Bonus Abuse Multi Accounting Detect, investigate and be an analytical problem solver Work according to set priorities and current business needs Report incidents, bugs and ma

The core responsibilities of this role are Workflow and Stakeholder Management Tracking campaign progress using Workfront, ensuring alignment on requests from stakeholders, making recommendations based on resource requirements and system capabilities, understanding prioritization of requests, and communicating status updates and timelines QA & Testing Ensuring that system

Maintain coordination with our overseas operations and content teams on day to day tasks, promotion testing and meeting project deadlines. This is a great opportunity to work alongside a dedicated team supporting CRM, and to gain valuable exposure to project lead responsibilities Work with Campaign Managers to establish clear objectives and goals for each campaign, from t

Work to maintain and improve current service levels through managing the performance of the Risk & Fraud team and providing best in class service to our customers Perform monthly Productivity and Quality evaluation on all agents, providing guidance/training and ensuring quality of work Communicate and implement Performance Improvement Plan (PIP) for qualifying agents Esta

Understand, develop and maintain Key Performance Indicators (KPIs) and Service Level Agreement (SLA) metrics for Risk Operations. Establish benchmarks and performance standards to measure the effectiveness of risk mitigation strategies by working directly in our data system. Monitor the chargeback ratio regularly to ensure compliance with established standards and regulat

Support the maintenance of real time, historical and customer reports, and analyze trends in a timely manner to improve the efficiency and effectiveness of agent queue adherence with regards to the forecasts provided to you Monitor contact center performance and make real time staffing adjustments across multiple queues to ensure that service goals are met Optimize the us

Assist Internal Audit leadership with maintaining a compliant Internal Audit methodology, including all supporting materials (e.g., policies, procedures, workpaper standards, charters, etc.) and oversight/governance structure Participate in operational, regulatory compliance, and financial audits of business, as determined in the approved annual Internal Audit Plan Assist

Lead key initiatives independently, demonstrate a deep understanding of the business, and provide thought leadership on the industry Manage junior team members in carrying out of tasks (e.g., guide Associate(s) on dissemination of market share performance of BetMGM and key competitors to internal and external stakeholders). Assist in the preparation of materials for key s

Patrol and monitor all areas of the property, including the exterior I.D. all incoming patrons entering sportsbook Monitor alarm system and surveillance cameras Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees Act as a first responder in emergency situations Perform gaming drops/transactions, inc

Position People Business Partner Location Las Vegas, NV Remote Status On Site Job Id 2285 # of Openings 1 People Business Partner About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Group. You know our name through our exciting p

Launch product initiatives with high confidence through mitigating risks and executing go to market plans with all relevant stakeholders Understand our users and stakeholders needs, base decisions on data, not personal opinions Influence the product strategy, design solutions, and engineering decisions to best accomplish the intended outcome Be the subject matter expert f